Terms & Conditions
Welcome to Hire By Tahls (HBT). By placing a booking with us, you acknowledge and agree to comply with the following Terms & Conditions outlined below. These Terms & Conditions form a legally binding agreement between HBT and the customer upon placing a booking with us.
At HBT, we aim to make your hiring experience seamless, enjoyable, and stress-free. These Terms & Conditions are designed to keep the process clear, fair, and running smoothly for all customers. Please read the following policies carefully prior to hiring.
01 BOOKINGS, COLLECTION, RETURNS
To secure an item, send a DM and the dates you are wanting to hire it for. state if you require shipping or pick up.
The booking is only secured after full payment is received. Garments will not be shipped or available for pick up until payment is processed
Pick up and drop off must be completed by the hirer. Pick-ups are available on the pre-arranged, confirmed time and date.
Hire by Tahlia is located in Salisbury, Brisbane, with the address provided after payment.
Late returns incur a $10 per day fee until the garment is returned.
02 HIRE CARE
Customers are responsible for properly caring for the garment while wearing it and ensuring it is returned in the same condition as received.
By hiring from HBT, customers agree to handle the items with utmost care and avoid any activities or environments that may cause damage.
Garments must not be altered in any irreversible way.
03 CLEANING
HBT covers all dry cleaning services. Customers must not attempt to wash or dry clean any items themselves.
If a garment is returned in a condition that requires a higher dry cleaning fee than the standard rate, the customer will be responsible for paying the additional charge.
In cases where the garment is in extremely poor condition and dry cleaning is unsuccessful, the customer will be required to pay the full retail price of the item.
04 DAMAGE
HBT inspects all garments for damage prior to each rental. If a customer notices any damage before wearing the garment, they must promptly photograph it and send the image to Hires by Tahlia. Failure to do so, and wearing the garment, will make the customer responsible for the damage.
If damage occurs but is repairable, the customer is responsible for the repair costs. If the garment is damaged beyond repair, the customer must pay the full retail price.
Any alterations to the garment, whether temporary or permanent, are considered damage. Customers who make alterations will be liable for the full retail price of the garment.
If a hired garment is lost or stolen during the rental period, the customer will be responsible for paying the full retail cost.
05 POSTED HIRES
HBT offers express postage Australia-wide; however, we reserve the right to refuse posted hires. All posted garments must be returned via express post (posted hires include a return slip, included with payment).
Failure to do so, or to provide a photo of the tracking receipt as proof of lodgement, will be considered a breach of our terms and may incur a $15 late fee per day.
All posted hires are at the customer’s risk. Delays caused by Australia Post, or issues relating to fit or expectations, are not eligible for refunds or store credit.
If a garment does not arrive on time due to an error by HBT, a full refund, including shipping, will be provided.
Customers are responsible for collecting delivered items. Failure to do so, resulting in loss, or failure to provide proof of return within seven (7) days of the hire date, will result in the customer being charged the full RRP of the garment.